I. Definitions of expressions used in the Regulations

1. Online Store or Store - an online service in the form of a store (system of information exchange and remote selection and purchase of Goods or Services) available at www.wspark.pl, through which the Customer may, in particular, place Orders.

2. Seller - Wood Spark spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw (postal code: 04-041) at ul. Ostrobramska 101 (location 204), entered into the register of entrepreneurs kept by the District Court of Warsaw, KRS number 0001025718, NIP 1133090037, REGON 524759245 telephone number: 690729272

3. Customer - a natural person (of age), a legal person or an organizational unit that is not a legal person, the provisions of which specifically grant legal capacity, who places an Order in the Store.

4. Consumer – Customer referred to in Art. 22(1) of the Civil Code (a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity). To the extent that mandatory provisions of law grant such persons specific consumer rights or otherwise equalize their legal situation with consumers, a natural person concluding a contract directly related to his or her business activity is also considered a Consumer if the content of this contract shows that he or she does not have it is of a professional nature for this person.

5. Goods and Services – products and services presented and offered in the Online Store by the Seller.

6. Additional Services – services presented in the Online Store, available for purchase separately from the Seller's partners.

7. Account - the Customer's personal administration and information panel in the Online Store, created automatically as a result of correct registration, where data is collected and stored, in particular about the orders placed by the Customer and the data provided during registration.

8. Registration – the Customer creates an Account in the Online Store.

9. Cart - a system tool (functionality) that makes it easier for Customers to make purchases in the Online Store, in particular enabling the collection of selected offers in one place in order to place a collective Order. The basket is created automatically as a result of "clicking" the "Add to basket" or "Collect from warehouse" option for at least one item.

10. Order - the Customer's declaration of will, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Goods.

11. Agreement - an agreement for the sale of Goods or Services within the meaning of the Civil Code, concluded between Wood Spark Sp. z o. o. and the Customer, concluded remotely, using the Online Store.

12. Newsletter – electronic e-mail distribution service provided by Wood Spark Sp. z o. o. via e-mail, which allows users to receive from Wood Spark Sp. z o. o. marketing content, in particular containing information about new products and promotions in the Online Store.

13. Courier companies – DHL Parcel Polska Sp. z o. o. based in Warsaw.

14. Business Days - days from Monday to Friday, except public holidays.
     

II. General provisions

1. The Online Store is run and administered by the Seller (also regarding personal data).

2. The purpose of running the Store is to enable Customers to become familiar with the Goods and Services offered by the Seller, including their prices and availability, and to conclude contracts for the sale of Goods and Services remotely.

3. These Regulations define the rules for the sale of Goods and Services by the Seller using means of distance communication in the form of the Online Store, as well as the rules for the use by Customers of the Online Store and additional functionalities made available via the Online Store (services provided electronically, listed in these Regulations). ).

4. In the scope of providing services electronically, these Regulations are regulations within the meaning of Art. 8 of the Act of July 18, 2002 on the provision of electronic services.

5. Using the Store is possible provided that the Customer's IT system meets the following minimum technical requirements: computer or mobile device with access to the Internet (with a minimum 800MHz processor; 512MB RAM; graphics card and screen supporting a resolution of 800x600 and 56 colors); installed Internet Explorer version 10 or newer or the latest versions of browsers (including mobile ones): Chrome, Firefox, Opera, Safari with JavaScript enabled; having a current, active and properly configured e-mail account; ability to read files in Portable Document Format (pdf).

6. The Customer may access the current version of these Regulations at any time at:https://www.wspark.pl/regulamin and via the online reference (link) posted on the Store's home page, and also print it out at any time.
    

III. Information about Goods, Services and prices

1. Information about the Goods and Services offered for sale by the Online Store is available on the website www.wspark.pl. The information in question is placed together with information regarding the properties and prices of the Goods and Services. Photos and descriptions of the Goods posted in the Online Store are subject to technical limitations and are intended only to enable the Customer to obtain a general idea of the properties, appearance and performance parameters of the Goods. In particular, the appearance of the Goods in the photos presented in the Store may differ from the appearance of the Goods, which differences may result from, for example, monitor settings, lighting conditions or photography limitations. In addition, the technical description of the Goods may contain simplifications related to its transformation into a readable version appropriate for the purpose of its inclusion in the Online Store. For the avoidance of doubt, this provision does not have the effect of limiting the Seller's liability towards Customers who are Consumers and natural persons concluding a contract directly related to its business activity, if the content of this contract shows that it is not of a professional nature for this person.

2. Only Goods marked with the "ADD TO CART" and "COLLECT FROM WAREHOUSE" buttons and Services related to such marked Goods are offered for sale via the Online Store.

3. In addition to information about the Goods and Services offered for sale on the websitewww.wspark.pl information about the Goods is provided:
   a) which (in particular due to the high risk of damage during transport or dimensions) are not available via the Online Store, but may be available in stationary showrooms - the descriptions of these Goods contain the indication "ASK IN THE SHOWROOM" (but without the indication "PICK UP FROM NAGAZYNU")
   b) which are currently not available via the Online Store or in Agata's stationary showrooms, but this status may change in the future - the descriptions of these goods contain the indication "UNAVAILABLE GOODS",
   c) which are no longer available via the Online Store or in Agata's stationary stores, and are no longer planned to be available in the future - the descriptions of these goods contain the indication "ARCHIVE GOODS".

4. Prices of Goods and Services are included in the description of the Goods and Services.

5. All prices of Goods and Services posted on the Store's website are given in Polish zlotys and include national VAT and excise duty (if, under separate regulations, the sale of goods or services is subject to VAT or excise duty).

6. Shipping costs within Poland are given separately for each Order in the Cart (determined automatically based on the information contained on the "Delivery in the online store" in the "Delivery costs" tab. The website is available at  www.wspark.pl /delivery).

7. The Store may make changes to the descriptions and prices of Goods and Services. The above right does not affect the prices of Goods ordered before the date of the change.

8. The Seller is obliged to sell the Goods without defects. Any defects in the Goods (including those constituting a basis for a discount) are clearly described.

9. Information on the existence and content of the warranty and after-sales services and the method of their implementation - if any - is provided in the description of the Goods.

10. On page "Delivery in the online store" available at www. www.wspark.pl l/deliveryThere is information about Additional Services provided by external service providers (in particular transport companies). Additional Services cannot be ordered through the Online Store and can only be ordered from the service provider. Before ordering an Additional Service, please contact the service provider.
     

IV. Orders

1. The parties to the contract for the sale of Goods concluded via the Online Store are the Seller and the Customer. The Online Store does not constitute a trading platform (a website enabling the conclusion of contracts with other entrepreneurs or natural persons).

2. Customer orders are accepted only via the Online Store website (in the domain https://www. www.wspark.pl ) after completing the entire order placement procedure.

3. Orders can be placed during the availability of the Store's website (generally 7 days a week and 24 hours a day, however, due to technical limitations, the Seller does not guarantee constant availability of the Store's website).

4. The contract for the sale of Goods and Services is concluded in Polish.

5. Through the Store, the Customer may make a one-time purchase of Goods or Services in retail quantity, i.e. no more than 50 pieces of one product. A single purchase of more than the number of items of one product indicated above requires contacting the Customer Service Office.

6. The contract for the sale of goods is concluded when the Customer, after completing the entire procedure, places an order (i.e. clicks the "ORDER AND PAY" button), which means that the Customer has accepted the Seller's offer submitted via the Store. From this moment, the sales contract concluded between the Seller and the Customer is legally binding.
    

V. Procedure for placing an order for Goods

1. The Customer selects the Goods and their quantity by clicking the "ADD TO CART" or "PICK UP FROM WAREHOUSE" button. The "Basket" window shows the number of selected Goods in the basket, their unit price, value and the total value of the entire order.

2. By repeating the above procedure, the Customer may add more Goods to the basket or increase their quantity.

3. The Customer can check the contents of his Cart by clicking the "Cart" or "Go to Cart" button, where he also selects the method of delivery and payment, and obtains final information on the costs of delivery of the Goods and the ordered Services.

4. At this stage, the Customer may also verify the contents of his basket and make any changes (e.g. quantity of the Goods), recalculate the value or remove the Goods. Clicking on the name of the Product in the "Product Details" column opens a page with detailed information about the Product. To remove a given Product from the basket, use the "X" button.

5. The Customer may continue shopping by clicking the "Return to shopping" button after adding the Goods to the cart or by clicking the "Return to store" button while browsing the contents of his cart.

6. After adding all the ordered Goods to the Cart and finally checking its contents, the Customer continues the ordering procedure by clicking the "Next" button and goes to the next step "Shipping and invoice". 

7. At this stage, the customer can choose one of three variants:
   a) "Log in" - the Customer who has an account in the Store on the websitehttps://www. www.wspark.pl , if he has not logged in before, enters his e-mail address and password.
   b) "Create an account" - if the Customer does not yet have an account in the Store onhttps://www. www.wspark.pl , at this stage it is possible to create an account (more about registration on the website in point XIII of these Regulations). Registration is voluntary,
   c) "Order without registration" - each Customer can make purchases without registration, each time providing all the data required to complete the order (in a manner similar to the registration process - point XIII of the Regulations).

8. After selecting one of the three above variants, the Customer is transferred to the next page, where he provides invoice data, delivery address and gives formal consent. At this stage, the Customer may provide a different delivery address than the address provided for the invoice, and also indicate whether he wants to receive a VAT invoice with business activity data. The previously selected delivery location to the parcel machine or for personal collection is the delivery address indicated in this step.

9. If all data is correct, the Customer places an Order by clicking the "Order and pay" button. This is the moment of concluding the Agreement (the transaction terms in force at that time are binding and final for the Seller and the Customer).

10. By accepting the Regulations, the Customer accepts the Seller's use of electronic invoices in the form of a PDF file and their sending to the e-mail address provided by the Customer or making them available on the Customer's Account. Notwithstanding the above, the Seller may also use invoices in traditional form. The Seller's consent to the use of electronic invoices may be withdrawn at any time by means of the Customer's statement sent to the office address@ www.wspark.pl 

11. The acceptance of the regulations by the Customer constitutes a request to issue invoices documenting the sales made to him via the Online Store.

12. After placing the Order, the Customer is redirected to the "Summary" page or another page appropriate for the selected payment method (e.g. to make an online transfer or by payment card), and then to the "Order Processing" page.

13. After placing the Order, the Customer receives an automatic e-mail with information containing confirmation of acceptance of the Order for processing and information about the status of his order.

14. The status and details of the Order can be checked by the Customer (unless he/she has made purchases without registration) at any time in the "Orders" tab after logging in to the Account. In addition, all relevant data from the placed Order will be additionally sent to the Customer to the e-mail address provided by him (the Customer may print the content of the information received in this form).

15. In the case of goods marked with the "PICK UP FROM WAREHOUSE" button, goods such as:
    a) can only be collected in person 
    b) such goods may be included in one order (one basket) alone or exclusively together with other goods available and intended for personal collection in the same showroom or in the same locker next to the showroom.

VI. Method, date and costs of delivery

1. The Store delivers the purchased Goods within the territory of the Republic of Poland and the EU.

2. The Store also offers the possibility of personal collection of the purchased Goods on the terms set out in these regulations.

3. The Goods are delivered to the address indicated in the Customer's Order via the following companies: DHL Parcel Polska Sp. z o. o. based in Warsaw.

4. The delivery period of the Goods to the Customer includes the time of packing the Goods and the delivery time of the parcel by the Courier Company. This period is a total of up to 7 days counted from the day following the date of placing the order in Poland and up to 14 days in the EU (for orders payable on delivery or via online transfer or payment card, provided that the payment is made in accordance with the regulations of the Przelewy24 website). . The ordered Services are performed on the day of delivery of the Goods by the Courier Company.

5. The period for preparing the goods for personal collection from the Wood Spark warehouse (if this option is selected) is 3 business days from the date of placing the order (for orders payable on delivery or via online transfer or payment card, provided that the payment is made in accordance with the regulations of the PayU website). .

6. If the Store cannot deliver the Goods (including collection from the warehouse) because it turns out that the Goods are not available, immediately, but no later than within 30 days from the conclusion of the contract, the Seller will notify the Customer about this and return the entire amount received. a sum of money from the Customer. If some of the Goods covered by the Order are not available, the Seller will suspend the execution of the Order and contact the Customer so that the Customer can decide how to process the Order. Then the customer has the opportunity to:
   a) maintain the will to complete the Order within the scope of available Goods, or
   b) resignation from the entire Order, or
   c) changes to the Order regarding unavailable Goods.

7. Delivery generally takes place on business days, during business hours for courier companies and depending on the logistics plans of these companies. Personal collections from the Wood Spark warehouse take place on business days and hours.

8. In the case of deliveries made via DHL Parcel Polska Sp. z o. o. the delivery date is decided by the courier, and if delivery is not possible or collection from the parcel machine is not possible within the time specified by the courier, the Goods are left for collection at the "notification point" in accordance with the general regulations of this courier (provided that for important reasons - including epidemiological reasons - notification and collection at the point may be disabled). After the ineffective expiry of the notification period, the goods are returned to the Seller.

9. The Store suggests that Customers unpack the Goods in the presence of a courier or (in the case of personal collection in the showroom) an employee and check whether they are not damaged. In the event of damage to the Goods during transport, the courier or employee will prepare an appropriate report and then take the shipment or suspend the personal release of the Goods, which will significantly facilitate the possible complaint process.

10. The delivery cost is influenced by the size of the Goods and the method of payment for the Goods chosen by the Customer. Personal collection of Goods at a selected showroom. is free.

11. The appropriate amount resulting from the information presented on the "Payment methods" page in the "Cash on delivery" tab is added to the delivery costs of each shipment if you choose to pay "cash on delivery" (including cash on delivery at a parcel machine).

12. In each case, the Goods will be released no earlier than the entire price of the Order has been paid. Until the entire price of the Order is paid, the Goods remain the property of the Seller. In the case of financing the purchase with a consumer credit, the Seller reserves the right to withhold the release of the Goods until the deadline for withdrawing from the consumer credit agreement expires.

13. The possibility of personal collection from the warehouse depends on the availability of all purchased goods (including the expected quantity) in the warehouse - about which the Customer will be informed on the "Basket" page.

14. The Customer will be informed by e-mail about the preparation of the Goods for personal collection of the placed order (completion and packing of the order).

15. An invoice or receipt with the employee's confirmation (authorizing collection in accordance with point 23(b)) will be issued when making the payment (additional payment) at the showroom's cash desk and may only be issued directly to the person placing the order or to a person who proves in writing the right to represent him.

16. A Wood Spark employee may request identification from the person(s) making personal collection at the showroom.

17. From time to time, delivery times may be extended, in particular due to logistical difficulties. The Seller will inform about any extended delivery date on its website and when placing the order.
     

VII. Methods and forms of payment, order termination and refund

1. The Customer may pay for the ordered Goods and Services in the following way (once the selection in this respect has been made for a given order, it cannot be changed after clicking "ORDER AND PAY"):
   a) online transfer or payment card - via the PayU website using the "fast transfers" service offered by individual banks or using supported payment cards,
   b) payment on delivery to the carrier during delivery - in cash or by payment card. The courier has the right to refuse to accept payment via payment card in situations caused by equipment failure or other technical problems beyond the control of the Courier Company. Cash on delivery payment methods available in parcel machines depend on the technical capabilities of the selected machine and the regulations of this service. If you choose the cash on delivery method, only machines supporting this service are available. 
   c) upon personal collection from the warehouse  - payable upon personal collection to the warehouse employee - in cash, by payment card.
   The Customer selects the payment method when placing an Order for Goods and Services (on the "Cart" page). Possibility to pay via online transfer or payment card.

    d) Payment by direct transfer to our bank account

 

       - account in PLN 13109025900000000153426797

       Data for foreign transfer

       Owner: WOOD SPARK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

       Currency: PLN

       IBAN: PL13109025900000000153426797

       Bank SWIFT code:WBKPPLPP

       Name of the bank: Santander Bank Polska S.A.

       Bank address:  al. Jana Pawła II 17, 00-854 Warszawa

       Bank country  Poland

​

     - account in EUR 37109025900000000154966919

      Data for a foreign transfer

      Holder: WOOD SPARK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

      Currency: EUR

      IBAN: PL37109025900000000154966919

      Bank SWIFT code: WBKPPLPP

     Name of the bank: Santander Bank Polska S.A.

     Bank address: al. Jana Pawła II 17, 00-854 Warszawa

     Bank country: Poland

​

    After selecting the transfer payment method, please enter the order number in the payment name. 

    In the case of payment directly to our account, we will process the order after the payment is credited to our account.

  Depending on the payment method chosen by the Customer:

1. a) in the case of payment by online transfer or payment card, the amount due for the Goods and Services is charged in advance, which means that the Goods are sent or made available for collection only after receiving the payment made in accordance with the payment processing rules of the PayU website,
   b) in the case of payment in cash or by payment card on delivery ("Cash on delivery"), the payment for the Goods is collected during delivery (personal collection) of the Goods, in such a way that prior payment determines the release of the Goods,

2. The sales contract expires:
   a) if the payment method is chosen by online transfer or payment card, the concluded Sales Agreement expires if the Customer fails to make the payment in accordance with the regulations of the website making these payments within 5 days from the date of placing the order,
   b) if the Customer has not personally collected the Goods due to his own fault, the Order is terminated after 5 business days from the date of receipt of the first notification about the availability of the Goods for collection, unless the Customer contacts the Seller (in any way) within this time and agree on the terms of later collection, make payment for the Goods in advance (if they have not done so already) and the Goods will be collected on the agreed date,
   c) if the Customer, due to his own fault, has not collected the shipment of Goods from the carrier, the Order is terminated after 5 days from the Seller receiving the shipment back - unless the Customer contacts the Seller (in any way) within this time and will agree on the terms of re-delivery, will pay in advance for the re-delivery and the delivery will be completed. The above does not exclude the possibility for the Seller to seek compensation from the Customer for damages incurred as a result of unfulfilled transport or Order (in particular the costs of the undelivered shipment and the original shipment due to his fault).

VIII. The right to withdraw from the contract by Customers who are Consumers

1. The Customer who is a Consumer has the right to withdraw from the sales contract within 14 days without giving any reason (except for the cases referred to in Article 38 of the Act on Consumer Rights).

2. The deadline for withdrawal from the contract expires after 14 days from the date on which the Consumer came into possession of the item or on which a third party other than the carrier and indicated by the Consumer came into possession of the item.

3. To exercise the right to withdraw from the contract, the Consumer must inform the Seller of his decision to withdraw from this contract by means of an unambiguous statement (for example a letter sent by post, fax or e-mail).

4. You can use the sample withdrawal form included in Annex 2 to the Act on Consumer Rights or available on the website.https://www.wspark.pl, which, however, is not obligatory.

5. The consumer can complete and submit withdrawal form or any other unambiguous statement electronically to the office address@wspark.pl. If he uses this option, he will be immediately sent confirmation of receipt of information about withdrawal from the contract on a durable medium (e.g. by e-mail).

6. In order to meet the deadline for withdrawal from the contract, it is sufficient to send information regarding the exercise of the right to withdraw from the contract before the deadline for withdrawal from the contract expires.

7. In the event of withdrawal from the contract, the Seller returns all payments received, including the costs of delivering the Goods (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest standard delivery method offered by us), immediately and in any case no later than 14 days from the day on which we were informed about the exercise of the right to withdraw from the contract, subject to the exceptions provided for by law (in particular the Seller's statutory right to withhold payment).

8. The refund will be made using the same payment methods that were used in the original transaction, unless the Consumer expressly agrees to a different solution. In any case, the Consumer does not bear any costs in connection with the refund.

9. The goods must be sent back or handed over immediately, and in any case no later than 14 days from the date on which the information about withdrawal from this contract was submitted. The deadline is met if the item is returned before the 14-day period expires. In case of:
   a) goods ordered with shipping - the goods should be returned to the following address: ul. Miejskia 8 Pruszków, 05-800

10. b) goods collected in person  to the address: ul. Miejskia 8 Pruszków, 05-800

11. The consumer bears the direct costs of returning the items, including the costs of returning items that cannot be returned by regular mail (referred to in point 13).

12. The consumer is only responsible for the reduction in the value of the item resulting from using it in a way other than what was necessary to establish the nature, characteristics and functioning of the item.

13. The Customer should attach the previously received Receipt or VAT Invoice to the declaration of withdrawal or the Goods - which will make it easier to recognize the declaration.

IX. Complaints about Goods by Customers who are Consumers

1. Consumers have the right to submit a complaint regarding the non-conformity of the goods with the contract in accordance with the Consumer Rights Act. The Seller is responsible for the lack of conformity of the Goods with the contract existing at the time of its delivery and disclosed within two years from that moment.

2. A complaint can be submitted using the "Warranty and non-conformity of goods with the contract" form available on the website "File a complaint" and in any other manner permitted by law.

3. After receiving the complaint, the Seller will immediately contact the Customer to determine further course of action.

4. Complaints are considered within 14 days from the date of receipt by the Seller.

5. Notwithstanding the provisions of this point, the offered Goods may be covered by a warranty from the distributor or manufacturer. The seller does not provide a separate warranty. Any warranty does not exclude, limit or suspend any rights resulting from the non-compliance of the goods with the contract.

6. A natural person concluding a contract directly related to his/her business activity, if the content of this contract shows that it is not of a professional nature for this person, has the right to submit a complaint about the Goods in the form of non-conformity of the Goods with the contract in accordance with the Consumer Rights Act. The provisions of this point shall apply accordingly.
    

X. Complaints about Goods by Customers who are not Consumers and warranty

1. Customers who are not consumers or natural persons concluding a contract directly related to their business activity, if the content of this contract shows that it is not of a professional nature for these persons, have the right to submit a complaint under the warranty for physical defects of the sold item in accordance with the Civil Code, excluding special provisions. Point IX, section. shall apply accordingly to the submission of warranty complaints by such persons. 2 and point XI section 3 above.

2. Notwithstanding the provisions of this point and point IX, the offered Goods may be covered by the distributor's or manufacturer's warranty. The seller does not provide a separate warranty. Any warranty does not exclude, limit or suspend rights arising from the non-compliance of the goods with the contract in accordance with the Consumer Rights Act.
    

XI. Submitting a complaint using the form

1. Complaints may be submitted in any form permitted by law. The preferred form of submitting complaints is the form available on the Store's website. To use the complaint form:
   a) on the website www.wspark.pl, click on the "File a complaint",
   b) complete the form, selecting "Warranty and non-conformity of the goods with the contract".

2. The sending of the complaint form will be confirmed by an appropriate automatic message on the website, which can be printed.

3. Complaints are considered within 14 days of sending the form.

4. The Seller informs about the course and result of the complaint procedure via e-mail (sent to the Customer's e-mail address provided in the complaint).
    

XII. sale

1. The Store may organize promotions covering the price of one or more Goods or other purchase conditions.

2. Promotions cannot be combined with each other (unless the promotion conditions expressly state otherwise).

3. Promotions do not apply to transactions concluded (agreements concluded) before the day indicated as the starting day of the promotional period (unless the promotion conditions expressly provide otherwise).

4. Unless otherwise indicated, in the case of a promotion, the crossed-out price is the lowest price from 30 days before the discount.
    

XIII. Registration on the website

1. Registration takes place by completing the "Registration on the website" form once, available in the "My account" tab at:www.wspark.pl./login.

2. Registration of Persons requires providing:
   a) name,
   b) names,
   c) e-mail address,
   d) passwords (and password repetitions),
   e) telephone number,
   f) postal code,
   g) confirmation of reading these Regulations and accepting their content.

3. After clicking the "Register" button, the Customer will receive a message confirming the creation of the Account with further instructions to confirm the registration to the e-mail address provided during registration.

4. To activate your Account, follow the instructions in the e-mail. Until then, the Account will remain inactive.

5. The Customer may request its removal from the Seller at any time (by contacting him in any way).

6. Registration is only possible for persons with a residential (registered office) address in Poland.

7. The customer is obliged to keep the login and password secret.

8. Registration allows you to use the following functionalities:
   a) making purchases,
   b) tracking the status of placed Orders,
   c) viewing archived Orders,
   d) modifying registration data,
   e) password reminder,
   f) tracking the offer of the Online Store,
   g) using the "Watched goods" functionality.

9. Without the need to create a User Account, the Customer has the option of providing an e-mail address in order to receive an information bulletin (Newsletter).

10. The Seller may delete the Account of a Customer who:
    a) violates these Regulations,
    b) provided false data during registration,
    c) provided false data when placing the Order,
    d) provided false data when making payments for Orders via the Przelewy24 website.

11. The following shall be considered as providing false data regarding the address of residence (registered office) or delivery address:
    a) one failure to deliver any parcel to the indicated address and the parcel being returned with the annotation "addressee unknown", "addressee has moved out" or another equivalent,
    b) two failed delivery of any parcel to the indicated address and return of the parcel with an annotation other than that specified in the point above,

12. In the event of deletion of the Account in accordance with section 10, all placed Orders shall be terminated immediately, which does not exclude the Seller's right to claim compensation from the Customer.

XIV. Payment complaints

1. If the payment for the Goods is made and there is no change in the status of the Order for more than two business days, the Customer should submit a complaint regarding the payment.

2. In order to properly and efficiently consider payment complaints, we suggest completing the "Payment complaint for distance selling" form available on the website "File a complaint” and sending it to the office address@wspark.pl.

3. You can also submit a payment complaint in any other way permitted by law.
    

15th Complaints regarding the operation of the Store

1. The Seller takes steps to ensure the fully correct operation of the Online Store to the extent resulting from current technical knowledge and undertakes to remove irregularities reported by Customers within a reasonable time.

2. The Customer is entitled to submit a complaint regarding irregularities, defects or interruptions in the operation of the Online Store to the Seller.

3. The customer may submit complaints in the scope referred to above to the e-mail address.biuro@wspark.pl.and in any other manner permitted by law.

4. In the complaint, the Customer should provide his name and surname (company), correspondence address, description and date of occurrence of the irregularity related to the operation of the Online Store.
    

​

XVI. Additional functionalities

1. Registration on the website also allows you to store information about purchases made in other sales channels available from the Seller (especially in stationary branches) and track their status. Additionally, it is possible to download images (copies) of sales documents assigned to them in the customer account.

2. Registration on the website allows you to store information about submitted complaints, including tracking their status (both regarding orders in the Online Store and from other sales channels).

​

XVII. Final Provisions

1. The Customer undertakes to use the Store in a manner consistent with the provisions of law in force in the territory of the Republic of Poland, the provisions of these Regulations, as well as with the customs adopted in a given area and not to provide or transfer content prohibited by the provisions of applicable law.

2. The online store, as well as all services provided on the websitewww.wspark.pl., regarding natural persons, are addressed only to adults.

3. The Seller is not a party to the Code of Good Practices. It is possible to use out-of-court methods of dealing with complaints and pursuing claims. Information about the rules of access to these procedures is provided by the authority selected by the Client.

4. Acting pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, we indicate:
   a) electronic link to the online dispute resolution (ODR) system:https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL
   b) e-mail address - first point of contact: office@wspark.pl.

5. In connection with the provision of the search function, the Seller informs that granting specific visibility to products or the weight given to search results is based on the following general parameters (taken into account in the given order): coincidence of the search term with the product name, product availability, coincidence of the search term with the product category, the product being included in a promotional offer or sale, marking the product as new and the product's popularity among buyers.

6. The Seller may change the Regulations and launch a new version of the Store. The change to the Regulations becomes effective on the appropriate date indicated by the Seller, provided that sales contracts concluded before the changes come into force are conducted on the existing terms. If any provision of the Regulations is deemed invalid by a final court decision, the remaining provisions remain in force.

7. Using the Online Store, including placing orders, involves the processing of personal data. Detailed rules for the processing of personal data are described by the Seller in the Privacy Policy available at:https://www.wspark.pl./privacy policy.